REFERENCES
Some of the clients we've worked with, and what they’ve shared about their experience with us.
Adelka Villa, Kuta Lombok
I’m incredibly happy to have Pulau managing my villa. Since I’m currently working full-time in Europe, I needed a team I could fully trust to take care of everything and Pulau has been exceptional.
They handle all aspects of villa operations for me: from guest check-ins, housekeeping, and maintenance to garden and pool care, as well as monthly expense tracking and overall management. It’s truly a full-service experience that gives me complete peace of mind.
The Pulau team made everything so easy, even helping me set up the villa, create listings, and organize professional photography. I couldn’t have asked for a better partner to look after my property in Lombok.
Turtle Villas, Kuta Lombok
I absolutely love working with the Pulau team and the way they manage my villas. From the beginning, Nina and the team have been incredibly supportive in improving my listings and increasing bookings. They’ve also helped streamline my operations by providing training to my existing staff, including the cleaning lady and security.
Since I only have two villas, hiring a full-time villa manager would be costly — but Pulau provides the perfect solution with their amazing villa manager, Dewi. She takes care of everything with such professionalism and care.
What I appreciate most is the trust I have in Nina and the team. When I’m abroad, I know my villas are in safe and capable hands — something that had been a challenge before I started working with Pulau. Their support has been a game-changer for me.
Dunia Villas, Kuta Lombok
The Pulau team has been incredibly helpful in guiding and training us on every aspect of villa operations. Their support covered everything from guest communication to effective problem-solving, all shared with practical, real-life examples.
They also helped us understand the importance of thoughtful details that enhance the guest experience—small touches that guests really appreciate and that make a big difference in reviews and repeat bookings. Their expertise has truly elevated the quality of our service and overall villa operations.