Villa Management to fit your needs
Full Villa Management is at the core of what we do. From daily operations and staffing to guest communication and bookings, we take care of the full process so owners can enjoy stress free villa ownership.​​​
Details | Full Management | Onsite Management | Online Management |
|---|---|---|---|
Commission | 18% | 14% | 12% |
Fixed monthly fee | IDR 3.000.000* | IDR 3.000.000 | No fee |
What's included | Complete service from guest booking to daily operations. | Day-to-day operations, staffing, and maintenance. | Listings, guest communication, pricing, and strategy. |
* Standard monthly maintenance fee IDR 3.000.000 / month. Regular cleaning & property maintenance (example pool, gardening, small reparations), monthly operational reporting
Additional Services to include in your management package
Staff training
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​Hands-on training to improve service, teamwork, and daily operations.
Digital Marketing
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Help with online visibility through social media and booking platforms.
Interior Design​
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Styling and layout support to enhance comfort and appeal.
Tailored management packages
We offer three villa management plans, designed to fit your specific needs. No matter which plan you choose, Pulau ensures that your villa runs smoothly, efficiently, and profitably—so you can enjoy peace of mind while maximizing your investment.
Full Management
A complete, hands-free solution covering everything from bookings and guest management to staff coordination and villa maintenance.
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Guest experience: in-person check-ins and check-outs, guest service 7am–9pm, concierge service, guest screening and booking contracts
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Team and operations: villa operations and staff management, staff training and SOPs, onsite villa manager, housekeeping and maintenance coordination, daily supervision and quality control
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Reservations and marketing: online reservation and guest communication, OTA listings and calendar sync, rate strategy and market review
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Finance and reporting: owner dashboard with monthly reports, expense tracking and cost control, quarterly performance review
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Supporting materials: villa manual guide
Basic Online Management
Ideal if you already have staff managing daily villa operations but need professional oversight and optimization of your online booking platforms.
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OTA Listing setup & optimisation
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Channel manager & calendar Sync
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Global listing distribution across best-performing booking platforms
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Dynamic pricing strategy
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Booking management & guest communication
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Pre-check screening & booking contracts
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Reservation analytics & reporting
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Yield management (competitor monitoring & rate adjustments)
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Cancellation policies
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* You manage the operations
Basic Onsite Management
Ideal if you already have online booking platforms but need a dedicated Villa Manager and trained staff to handle all daily operations, guest services, and maintenance. We’ll coordinate with you on bookings to ensure smooth operations.
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Villa manager & daily supervision
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Housekeeping oversight
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Maintenance coordination
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Monthly inventory
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Staff coordination & SOP implementation
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Guest service (7am–9pm)
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Quality control & guest issue handling
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Operational optimization
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Reporting & expense tracking
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Quarterly feedback & improvement loop
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*You manage the bookings
